Answers
Here are some commonly asked questions and answers.
How much it cost?
To find the right trainer is free. Using FitFinder will always be free. The trainings price are differ, and depends on the trainer. Currently, it is between $50-$250 per session (big range). For promotions and discounts, follow us on Instagram to stay in the loop.
Can I cancel?
After you book a session in FitFinder, you can cancel the session up to 24 hours before the session starts with no charge. After that, you will need to pay for the no-show, usually at least 50% of the session price. If it is a package, it depends on the trainer's policy.
Are there trainer near my location?
Currently, we are mainly operating in the GTA. Once you download the app, we can let you know how far trainers are from you. On the For You page, you can see the "Trainers near you" section, showing trainers based on proximity.
Can a trainer come to my condo gym?
Yes! We have many certified and verified trainers that would be able to reach your location, but not only! If you are more comfortable with a public or a boutique gym, or even outdoors - it is between you and your trainer.
How Can I Trust These Trainers?
FitFinder verification process includes a frontal meeting, identity check, certification verification and can include more documents, that help us validate the trainer's credibility. We are doing everything we can to make sure you are in the best hands. You can recognize verified trainers thanks to the blue check next to their names.
What If Something Happens?
We are here to deal with any problem that may come. Please reach out to us immediately for any reason on contact@fitfinder.fit, and of course use the safety tools that are available in the app.
Best on what are my matches?
FitFinder recommendation algorithm takes under consideration location, preferences, goals, specialities and personality traits to predict the chances of the match. Once we get the results, we are sharing the top 3 options for you at this moment in time, considering all the information you are providing. The more you share with us - the better the matches will be.
What if my match was not the right trainer for me?
That can definitely happen sometimes. For us to learn and improve our service, we will need your feedback. Please let us know when you have a bad experience, or just getting an irrelevant match, so we can find you a better trainer for you.
If you can’t find what you’re looking for, you can check our Help Center, or just shoot us an email at contact@fitfinder.fit, and we’ll get back to you the same day.